🗓 Updated: July 2026📞 Telecom & Video🕐 7 min read · 1300 words
ICSolutions: Inmate Phone Calls & Video Visitation Guide (2026)
AllRecentArrests.us
· Published
· Updated
· 1300 words · 7 min read
Many county jails and regional facilities contract with ICSolutions (Inmate Calling Solutions) for phone calls, video visits, and messaging. An affiliate of the Keefe Group, ICSolutions is a widely used communications vendor, and if your loved one's facility uses it, this is the company you'll deal with to stay in touch.
This guide explains what ICSolutions offers, how to create and fund a prepaid calling account, how to schedule video visitation, what it costs after the 2026 FCC rate caps, and how to reach a live customer-service agent.
⚡ Quick Answer
Create a prepaid account at icsolutions.com, register your phone number, and add funds so the incarcerated person can call you. PrePaid customer care is 1-888-506-8407; video visitation support is 1-888-646-9437; email customer@icsolutions.com. Live agents are available 24/7. Confirm the facility actually uses ICSolutions before paying.
Who ICSolutions Is
ICSolutions — Inmate Calling Solutions — is a correctional communications provider and an affiliate of the Keefe Group, a large corrections-services company that also runs Access Corrections (deposits) and Access Securepak (care packages). ICSolutions focuses on county jails and regional facilities, providing offsite and onsite calling, video visitation, secure email, voicemail, and mail scanning.
Because it sits within the Keefe family of companies, a facility that uses ICSolutions for calls may also use Access Corrections for money and Access Securepak for packages. As with all telecom vendors, facility contracts are exclusive, so if your facility uses ICSolutions, that is the system for calls there.
Coverage: Nationwide, concentrated in county jails and regional facilities. Live customer-service agents are available 24 hours a day.
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Services ICSolutions Provides
Phone Calls
Prepaid and inmate-debit calling so incarcerated people can reach registered numbers.
Video Visitation
Remote video visits from home plus on-site terminals at participating facilities.
Secure Email
Screened electronic messaging between families and inmates.
Inmate Voicemail
Leave a voice message for an incarcerated person to retrieve.
Mail Scanning
Digital mail, grievances, and forms at facilities that use them.
Monitoring Tools
Automated administrative monitoring and investigative features for staff.
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Setting Up & Funding an Account
Confirm ICSolutions serves the facility. Check the jail's inmate-services page for "ICSolutions" or "IC Solutions."
Create a prepaid account. Register at icsolutions.com or call 1-888-506-8407.
Register your phone number. Add the exact number the incarcerated person will call.
Add funds. Load your prepaid balance with a debit or credit card so calls can connect.
Add other services. Buy secure email or schedule video visits from the same account as needed.
Tip: If a call won't connect, first confirm your number is registered and your prepaid balance is funded — those are the two most common reasons calls fail.
Scheduling Video Visitation
ICSolutions video visitation lets approved visitors connect by video from home, or at an on-site terminal at some facilities. Sessions are scheduled in advance and typically carry a per-session fee. To avoid problems:
Get on the facility's approved visitor list first.
Schedule your session early — slots are limited.
Test your camera, microphone, and internet connection before the visit.
Follow the facility's dress and conduct rules.
For help, call video support at 1-888-646-9437.
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Like every provider, ICSolutions is subject to the FCC's per-minute rate caps under the Martha Wright-Reed Act, which phase in through 2025 and 2026 and lower call costs. The exact per-minute rate depends on facility size and call type, so confirm the current price on icsolutions.com. Charges to watch for include the per-minute call rate, funding fees, per-session video fees, and per-message email costs.
Watch out: Only add funds through the official icsolutions.com site or the published customer-care numbers. Avoid third-party "discount calling" offers, which can be scams.
ICSolutions gives you more than one way to pay for a call, and choosing the right one for your situation can save money. A prepaid account that you control is best when you want a hard ceiling on spending, while an inmate-debit balance (money the incarcerated person holds) can be handy when they place calls at unpredictable times. Ask the facility which methods it allows, because some jails restrict you to one or the other, and paying into the wrong type is a common reason calls still won't connect after you've added money.
Because ICSolutions sits inside the Keefe family of companies, it's worth thinking about your accounts together. A facility that uses ICSolutions for calls often uses Access Corrections for deposits and Access Securepak for care packages, so keeping the inmate's ID number, facility name, and housing details handy in one place makes every one of those tasks faster and reduces the chance of a misdirected payment.
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When something does go wrong, use the 24-hour line rather than guessing. Live agents can tell you in minutes whether a number is blocked, a balance is stranded, or a video session failed on the facility's side. Keep your transaction confirmations, and if your loved one is released or transferred, contact customer care about refunding any unused prepaid balance instead of letting it sit idle.
Confirm whether the facility allows prepaid, inmate-debit, or both.
Keep the inmate ID, facility, and housing details in one place for all Keefe services.
Use the 24/7 line (1-888-506-8407) to diagnose failed calls quickly.
Test devices before a scheduled video visit to avoid losing the slot.
Request a refund of unused funds after a release or transfer.
Frequently Asked Questions
Is ICSolutions part of Keefe Group?
Yes. ICSolutions is an affiliate of the Keefe Group, which also operates Access Corrections (deposits) and Access Securepak (care packages).
Can I reach a live person at ICSolutions?
Yes. ICSolutions offers 24-hour access to live customer-service agents at 1-888-506-8407, with a separate video line at 1-888-646-9437.
Why did my call not connect?
Usually because the phone number isn't registered or the prepaid balance is empty. Check both in your account and top up if needed.
Can I get a refund?
You can request a refund of an unused prepaid balance through customer care. Keep your transaction confirmation and be ready to verify your identity.
Find, contact, and support your loved one
Whichever vendor a facility uses, the first step is always the same: confirm where the person is being held and which company that facility is contracted with. Our free tools help you do exactly that, then point you to the right official account, deposit method, and support line.
This support page is provided by AllRecentArrests.us as a free public resource. We are not affiliated with, endorsed by, or sponsored by ICSolutions or any correctional vendor, and we receive no commission from them. Company names, phone numbers, fees, and policies change often and vary by facility — always confirm the current details on the vendor's official website and with the specific jail or prison before sending money or placing an order. Nothing here is legal or financial advice.
