AllRecentArrests.us
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If your loved one is in a jail or prison that contracts with ViaPath Technologies — the company formerly known as GTL (Global Tel*Link) — then ViaPath controls how you talk, video-visit, message, and send tablet credits to them. It is one of the two dominant inmate-communications companies in the country, and for millions of families it is the single most important vendor to understand.
This guide explains, in plain English, what ViaPath is, which services it runs, how to open and fund an account on ConnectNetwork and the GettingOut app, what it costs after the 2026 FCC rate reforms, and how to reach a real person when something goes wrong.
⚡ Quick Answer
To receive calls, create a free account at web.connectnetwork.com or in the GettingOut app, register your phone number, and load an AdvancePay prepaid balance with a debit/credit card. The general help line is 1-800-786-8521; AdvancePay support is 1-800-483-8314. Always confirm the facility actually uses ViaPath before paying — some jails use Securus, ICSolutions, or another vendor.
Who ViaPath Is
ViaPath Technologies is the current name of Global Tel*Link, better known as GTL, which rebranded to ViaPath in 2022. It has been a leading correctional communications provider for decades and, together with Securus, dominates the market. ViaPath holds contracts with the Federal Bureau of Prisons, numerous state departments of corrections, and hundreds of county and city jails.
Because these are typically exclusive, long-term contracts, families usually cannot choose a cheaper competitor — if the facility uses ViaPath, you use ViaPath. That is why understanding the company's platforms matters so much. The two consumer-facing brands you will encounter are ConnectNetwork (the website and payment portal) and GettingOut (the app and tablet ecosystem inherited from GTL's "GettingOut" product line).
Coverage: Nationwide — federal, state, and county facilities. The exact features available (video, messaging, tablets) depend on what your specific facility has enabled.
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Services ViaPath Provides
Phone Calls
Outbound calls from the incarcerated person to your registered number, funded by AdvancePay (your prepaid account) or inmate debit (their trust account).
Video Visitation
Scheduled remote video visits from your phone, tablet, or computer, plus on-site video terminals at some facilities.
Messaging
Two-way electronic messages and photo attachments through ConnectNetwork / GettingOut, where the facility allows it.
Tablets
Secure inmate tablets with movies, music, e-books, games, education, and law-library access, funded by media credits.
Deposits
Trust-fund and phone-account deposits so the incarcerated person can call, message, and buy media or commissary.
Security
Voice biometrics and call recording/monitoring for facility investigators — standard across the industry.
Not every facility turns on every service. A small county jail might offer only phone calls and on-site video, while a state prison may have the full tablet, messaging, and remote-video suite. The ConnectNetwork site will show you which options are available once you select the facility.
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How to Set Up & Fund an Account
Confirm the facility uses ViaPath. Check the jail or prison's official inmate-services page, or search the facility on ConnectNetwork. If it lists Securus, ICSolutions, NCIC, or another vendor, stop — you need that company instead.
Create a free account. Go to web.connectnetwork.com or download GettingOut from the App Store or Google Play. Register with your name, email, and a password.
Add your phone number. Register the exact number the incarcerated person will call. Calls to unregistered or blocked numbers will not connect.
Fund AdvancePay. Add money with a debit or credit card to create a prepaid balance the calls draw from. You can also fund by phone at 1-800-483-8314.
(Optional) Deposit to their account. Use the deposit/trust option to add money the incarcerated person controls for calls, messages, tablet media, or commissary.
Tip: AdvancePay (money you hold and calls draw from) is different from an inmate debit or trust deposit (money they hold). If calls keep failing, check which type your facility requires — some only allow one or the other.
What It Costs After the 2026 FCC Caps
Prison and jail phone rates were historically very high. That changed with the federal Martha Wright-Reed Just and Reasonable Communications Act, which directed the FCC to cap per-minute rates and limit ancillary fees on both interstate and in-state calls. The new caps phase in across 2025 and 2026, and they meaningfully lower what families pay through ViaPath and every other provider.
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Because the exact rate depends on facility size and call type, the honest answer is: the per-minute price is now capped and much lower than it used to be, but you should confirm the current rate for your specific facility on ConnectNetwork. Watch for these charges:
Per-minute call rate (now FCC-capped)
Deposit / funding fees when you load AdvancePay
Video visit session fees (separate from calls)
Messaging "stamps" or per-message charges on tablets
Watch out: Third-party sites sometimes advertise ways to "get cheaper ViaPath calls" or a second local number. Some are scams. Fund only through the official ConnectNetwork site, the GettingOut app, or ViaPath's published phone lines.
Yes. ViaPath Technologies is the rebranded name for Global Tel*Link (GTL), which changed its name in 2022. You may still see "GTL" on kiosks, contracts, or older paperwork.
Why can't I use a cheaper company?
Facilities sign exclusive contracts with one telecom vendor. If your facility contracts with ViaPath, that is the only option for calls at that facility, regardless of price.
What's the difference between ConnectNetwork and GettingOut?
Both are ViaPath consumer platforms. ConnectNetwork is the primary website and payment portal; GettingOut is the app and tablet brand carried over from GTL. Your account often works across both.
Can I get my money back if they're released or transferred?
You can request a refund of an unused AdvancePay balance through ViaPath customer support. Keep your confirmation numbers and be prepared to verify your identity.
Find, contact, and support your loved one
Whichever vendor a facility uses, the first step is always the same: confirm where the person is being held and which company that facility is contracted with. Our free tools help you do exactly that, then point you to the right official account, deposit method, and support line.
This support page is provided by AllRecentArrests.us as a free public resource. We are not affiliated with, endorsed by, or sponsored by ViaPath Technologies (GTL) or any correctional vendor, and we receive no commission from them. Company names, phone numbers, fees, and policies change often and vary by facility — always confirm the current details on the vendor's official website and with the specific jail or prison before sending money or placing an order. Nothing here is legal or financial advice.
